This research aims to reduce the time required to resolve customer issues by focusing on improvements based on lean principles and the application of technology. The researcher conducts the case study at Nexter Digital and Solution Co., Ltd. to enhance workflows, establish new work standards, and integrate Bot technology into the processes to reduce resolution time and set new performance benchmarks for the company. The research proposes key ideas, such as identifying the root cause of problems, reducing redundant processes, implementing Lean methodologies, and applying technology to streamline operations. The research identifies two main issues to be resolved. The first involves addressing customer complaints, where the results show that the average resolution time reduces from 5 days to 3 days, representing a 38% decrease. The second issue involves solving problems for vendors, where the results show that the average response time reduces from 20 minutes to within 1 minute, a 98.5% decrease. The findings from both cases not only improve customer service but also establish a new standard for responding to and resolving internal issues more efficiently.
ในยุคที่เทคโนโลยีและการแข่งขันทางธุรกิจพัฒนาอย่างรวดเร็ว คุณภาพการบริการเป็นปัจจัยสำคัญที่ทำให้บริษัทเติบโตอย่างยั่งยืน โดยผู้วิจัยได้เล็งเห็นความสำคัญของการยกระดับคุณภาพการบริการเพื่อตอบสนองลูกค้าของทางบริษัท เน็กซเตอร์ ดิจิตอล แอนด์ โซลูชั่น จำกัด โดยประยุกต์ใช้แนวคิด Lean เพื่อลดความสูญเสียในกระบวนการทำงาน พร้อมกับนำเทคโนโลยีบอทเข้ามาช่วยเสริมในการแก้ไขปัญหา ซึ่งช่วยลดเวลาการจัดการปัญหาได้อย่างมีประสิทธิภาพและเพิ่มความพึงพอใจของลูกค้า โดยนำเทคโนโลยีสมัยใหม่ เช่น AI และระบบอัตโนมัติ ยังช่วยให้การทำงานมีความรวดเร็วและแม่นยำ ลดความผิดพลาดจากมนุษย์ อีกทั้งยังช่วยวิเคราะห์ข้อมูลเพื่อการตัดสินใจที่ดีขึ้น จากการศึกษา พบว่าบริษัทยังขาดกระบวนการทำงานที่ชัดเจน มีเวลาเฉลี่ยในการแก้ปัญหาที่ค่อนข้างนาน และพนักงานมีภาระงานที่มากเกินไป การปรับปรุงกระบวนการทำงานจึงเน้นการสร้างผังขั้นตอนที่ชัดเจน ลดเวลาการแก้ไขปัญหาให้เหมาะสม และปรับภาระงานของพนักงานให้เหมาะสม เพื่อลดระยะเวลาการรอคอยและเพิ่มความพึงพอใจให้กับลูกค้า
คณะครุศาสตร์อุตสาหกรรมและเทคโนโลยี
"Green and Smart City Innovation" is a concrete integration of social innovation and innovation for smart city in Chiang Rai Province with an interdisciplinary collabarative learning approach based on the research and development of learning in the area by the community. Project Title : “APOLE” Cultural Product Design: The Cultural Product Design Beyond. “City development that aims to improve the quality of life By increasing the efficiency of service city management cost reduction and use of resources Emphasis is placed on the participation mechanisms of the public sector, private sector, public sector, and academic sector. Under the concept of developing a livable, modern, sustainable city that provides citizens in the city with a good quality of life. by leveraging technology and innovation as tools” to move towards a Smart City in the future The government sector uses technology as a driving force. Emphasis is placed on creating an infrastructure system. (Infrastructure) to be consistent with the living conditions of local people. By laying down telecommunications infrastructure, smart poles, arranging electrical wires and grounding communication cables. Installation of intelligent CCTV systems, air quality improvement, Internet of Things (IoT) devices, and Internet of Things (IoT) technology control systems, which help improve people's quality of life so that they can live with more quality.
คณะสถาปัตยกรรม ศิลปะและการออกแบบ
In the world of blood donation, there are 2 types of people: those who donate blood and those who don't. Most campaigners emphasize how to persuade more people to donate blood and recruit more new blood donors. We believe that even though such focus is important, there're more critical aspects that might have been neglected, which is: for those who have already made up their minds to be blood doners, will they be successful in donating when the time comes? According to our studies, only 63 % of attempted doners are successful. Regrettably, 37 % has to go home disappointed as their bodies are not fit for the conditions required by Red Cross medical staff at blood donation centers (which include some most basic preparations such as low-fat food intake and 8-hours sleep on the night before). Our campaign, ‘Blood in Need, Buddy Indeed’, focuses on 2 aspects. Firstly, to persuade more people to donate blood. Secondly, for those who have made up their minds to donate blood, we will provide necessary support (both body and mind) so that they are fully prepared and successful in donating blood when the time comes via networks of systems, staffs and the newly designed and prototype of the application ‘Blood D’. Our campaign covers the whole ‘before/during/after’ experience of users (as blood doners). Support includes assessment of their current condition whether they are within the requirement of Red Cross Blood Bank. ‘Blood D’ will also provide relevant information on blood donating events, such as locations, and time booking. Once sign-up, the application “Blood D” will sent friendly reminder and clear infographic on how to prepare their bodies as daily notifications during the 7 days countdown. This is to ensure that the users’ blood will be ‘D’ (homophone of the Thai word ‘ดี’ which mean ‘good’ and at the same time playing on the word ‘ Buddy’) or be the ‘good blood’ that can save lives for those in need. After organizing 4 blood donation events both within and outside the KMITL. The numbers of successful blood doners have increased from 63 % to 78 % (this number is the average of 4 events, with the most successful event of 89%). The campaign has won the first runner up in national blood donation campaign competition. It is highly anticipated that once the application “Blood D” is fully launched, it will help increase the amount of blood collected up to 15% with the same numbers of existing doners.
คณะเทคโนโลยีการเกษตร
The project focuses on designing and creating Art Toy Mascots that reflect the identities of the 12 departments in the Faculty of Agricultural Technology. It combines the concepts of art and agricultural technology to promote better understanding and easy recognition of each department. The project utilizes creative design and artistic toy production techniques.