This research aims to reduce the time required to resolve customer issues by focusing on improvements based on lean principles and the application of technology. The researcher conducts the case study at Nexter Digital and Solution Co., Ltd. to enhance workflows, establish new work standards, and integrate Bot technology into the processes to reduce resolution time and set new performance benchmarks for the company. The research proposes key ideas, such as identifying the root cause of problems, reducing redundant processes, implementing Lean methodologies, and applying technology to streamline operations. The research identifies two main issues to be resolved. The first involves addressing customer complaints, where the results show that the average resolution time reduces from 5 days to 3 days, representing a 38% decrease. The second issue involves solving problems for vendors, where the results show that the average response time reduces from 20 minutes to within 1 minute, a 98.5% decrease. The findings from both cases not only improve customer service but also establish a new standard for responding to and resolving internal issues more efficiently.
ในยุคที่เทคโนโลยีและการแข่งขันทางธุรกิจพัฒนาอย่างรวดเร็ว คุณภาพการบริการเป็นปัจจัยสำคัญที่ทำให้บริษัทเติบโตอย่างยั่งยืน โดยผู้วิจัยได้เล็งเห็นความสำคัญของการยกระดับคุณภาพการบริการเพื่อตอบสนองลูกค้าของทางบริษัท เน็กซเตอร์ ดิจิตอล แอนด์ โซลูชั่น จำกัด โดยประยุกต์ใช้แนวคิด Lean เพื่อลดความสูญเสียในกระบวนการทำงาน พร้อมกับนำเทคโนโลยีบอทเข้ามาช่วยเสริมในการแก้ไขปัญหา ซึ่งช่วยลดเวลาการจัดการปัญหาได้อย่างมีประสิทธิภาพและเพิ่มความพึงพอใจของลูกค้า โดยนำเทคโนโลยีสมัยใหม่ เช่น AI และระบบอัตโนมัติ ยังช่วยให้การทำงานมีความรวดเร็วและแม่นยำ ลดความผิดพลาดจากมนุษย์ อีกทั้งยังช่วยวิเคราะห์ข้อมูลเพื่อการตัดสินใจที่ดีขึ้น จากการศึกษา พบว่าบริษัทยังขาดกระบวนการทำงานที่ชัดเจน มีเวลาเฉลี่ยในการแก้ปัญหาที่ค่อนข้างนาน และพนักงานมีภาระงานที่มากเกินไป การปรับปรุงกระบวนการทำงานจึงเน้นการสร้างผังขั้นตอนที่ชัดเจน ลดเวลาการแก้ไขปัญหาให้เหมาะสม และปรับภาระงานของพนักงานให้เหมาะสม เพื่อลดระยะเวลาการรอคอยและเพิ่มความพึงพอใจให้กับลูกค้า
คณะอุตสาหกรรมอาหาร
Fish gelatin is increasingly recognized as an alternative source of gelatin, but its use has been limited due to weak gelling properties. To address these issues, the effect of furcellaran, a gelling agent, was examined at various levels (25-100% FG substitution) on the structural and physicochemical properties of FG gels. As the amount of FUR increased to 25%, the FG/FUR gel showed improved hardness and gel strength (P<0.05). Additionally, increasing FUR levels led to higher gelling and melting points, showing a dose-dependent relationship. Microstructural analysis revealed that adding FUR created a denser gel network with smaller gaps. SAXS scattering intensities also increased as FUR concentration rose. Overall, adding FUR improved the gelling properties of FG without negatively affecting springiness and syneresis, enhancing gel strength and gelling temperature.
คณะวิศวกรรมศาสตร์
One of the most important aspects of responding to a medical case is the response time. In general, most fatalities are due to the patient not being able to reach the hands of the doctor in time. This also includes the arrival of medical equipment to the scene. The human brain will start to degrade in function after 3 minutes of oxygen starvation which conventional road transportation method first responders presently use is usually unable to reach the site in this golden 3 minutes, resulting in fatalities during transport or before the arrival of first responders at the scene. Therefore, medical equipment transport by fully autonomous aircraft is explored. This is done through drone deliveries which is much quicker than road methods as the equipment could be flown straight to the site as it is not affected by traffic, road conditions, and navigation. In this project, we will explore an aerial delivery system for medical equipment such as Automatic External Defibrillators (AEDs), First aid equipment, and other small requested medical devices. This will be done through a DJI drone platform and their SDK application. The main goal for this project is to decrease the response time by using an autonomous aerial drone to deliver medical equipment.
คณะครุศาสตร์อุตสาหกรรมและเทคโนโลยี
Industrial Education and Technology, King Mongkut's Institute of Technology Ladkrabang has a vision for sustainable excellence. The mission is to develop learners to be ready for the digital world, develop educational innovations using research as a base, strategic management with good governance, and academic services that benefit society. In this activity, the group of students joined with the Embassy of the Russian Federation in the Kingdom of Thailand, the working group of the Thai Silk and Culture Promotion Association, and the working group of the National Research Office (NRCT) to integrate knowledge to design a silk outfit that combines Thai and Russian cultures, create a network of cooperation in arts, culture, technology, innovation, and dissemination of knowledge and the beauty of Thai silk. The objective is to develop the potential of teachers and students in creative design, listen to the work guidelines from the working group of the Thai Silk and Culture Promotion Association, the working group of the National Research Office (NRCT) via an online meeting. The team of teachers and students from King Mongkut's Institute of Technology Ladkrabang under the name of the "Love Silk" group designed a Thai silk outfit that combines cultures with the identity of Thai silk and studying traditions and cultures of the Russian Federation's clothing. They studied related literature and research documents and integrated knowledge into the design process, inspired by the concept of the Rajapataen outfit. Since the reign of King Chulalongkorn (Rama V) in 1872, together with the clothing culture of the Russian Federation, emphasizing Thai silk, this concept has gone through the process of creating and selecting the design concept (Concept Generation and Selection). The concept received from the embassy was first submitted for feedback on July 25, 2024. There was a suggestion to add more uniqueness to Thai silk through a fashion show presentation by the wife and grandson of the Ambassador of the Russian Federation. Therefore, the designed outfits are 1 set of women's clothes and 1 set of boys' clothes. The women's set has an inner shirt adapted from the royal outfit using silk fabric, Kon Ka-ed pattern, with two separate pieces: 1 shirt and 1 skirt. The jacket is a modified long suit style, plain silk, dark pink and red. The boys' set has a long-sleeved shirt adapted from the contemporary royal style, tailored with cream silk, long slacks tailored with raw betel silk, and a collarless coat with blue silk and lotus pattern. Adapted from the Rajapattan suit with a long collar in an international style. On August 2, 2024, the designed suit and the prototype of the raw fabric suit were brought to the ambassador's wife and nephew to try on. On August 30, 2024, the ambassador was met for the 4th time to bring the silk suit that was cut into a real silk suit. The shirt was given to the ambassador's wife and nephew to try on. It was worn to join the fashion show in the 13th "Thai Silk to the World" Silk Festival at the Naval Auditorium, where lecturers and students from the Faculty of Industrial Education and Technology, King Mongkut's Institute of Technology Ladkrabang, joined the fashion show in the finale round, which proceeded smoothly. After the event, the working group of the Thai Silk and Culture Promotion Association brought the clothes designed and tailored by the "Rak Prae Mai" team to exhibit Thai Silk to the World Exhibition from September 1-8, 2024 at the Emsphere Shopping Mall. The team summarized the report and compiled a complete report. In the implementation of this project, the Faculty of Industrial Education and Technology, King Mongkut's Institute of Technology Ladkrabang has received support and facilitation throughout the project. The budget support from the National Research Council of Thailand (NRCT), the support of fabrics for sewing from the Thai Silk and Culture Promotion Association, and the information for designing valuable silk dresses from the Embassy of the Russian Federation in the Kingdom of Thailand are very important factors that made this operation a success. It is a very important experience for the team of teachers and students of Industrial Education and Technology, King Mongkut's Institute of Technology Ladkrabang. We sincerely hope to receive good cooperation in the future.