This research aims to reduce the time required to resolve customer issues by focusing on improvements based on lean principles and the application of technology. The researcher conducts the case study at Nexter Digital and Solution Co., Ltd. to enhance workflows, establish new work standards, and integrate Bot technology into the processes to reduce resolution time and set new performance benchmarks for the company. The research proposes key ideas, such as identifying the root cause of problems, reducing redundant processes, implementing Lean methodologies, and applying technology to streamline operations. The research identifies two main issues to be resolved. The first involves addressing customer complaints, where the results show that the average resolution time reduces from 5 days to 3 days, representing a 38% decrease. The second issue involves solving problems for vendors, where the results show that the average response time reduces from 20 minutes to within 1 minute, a 98.5% decrease. The findings from both cases not only improve customer service but also establish a new standard for responding to and resolving internal issues more efficiently.
ในยุคที่เทคโนโลยีและการแข่งขันทางธุรกิจพัฒนาอย่างรวดเร็ว คุณภาพการบริการเป็นปัจจัยสำคัญที่ทำให้บริษัทเติบโตอย่างยั่งยืน โดยผู้วิจัยได้เล็งเห็นความสำคัญของการยกระดับคุณภาพการบริการเพื่อตอบสนองลูกค้าของทางบริษัท เน็กซเตอร์ ดิจิตอล แอนด์ โซลูชั่น จำกัด โดยประยุกต์ใช้แนวคิด Lean เพื่อลดความสูญเสียในกระบวนการทำงาน พร้อมกับนำเทคโนโลยีบอทเข้ามาช่วยเสริมในการแก้ไขปัญหา ซึ่งช่วยลดเวลาการจัดการปัญหาได้อย่างมีประสิทธิภาพและเพิ่มความพึงพอใจของลูกค้า โดยนำเทคโนโลยีสมัยใหม่ เช่น AI และระบบอัตโนมัติ ยังช่วยให้การทำงานมีความรวดเร็วและแม่นยำ ลดความผิดพลาดจากมนุษย์ อีกทั้งยังช่วยวิเคราะห์ข้อมูลเพื่อการตัดสินใจที่ดีขึ้น จากการศึกษา พบว่าบริษัทยังขาดกระบวนการทำงานที่ชัดเจน มีเวลาเฉลี่ยในการแก้ปัญหาที่ค่อนข้างนาน และพนักงานมีภาระงานที่มากเกินไป การปรับปรุงกระบวนการทำงานจึงเน้นการสร้างผังขั้นตอนที่ชัดเจน ลดเวลาการแก้ไขปัญหาให้เหมาะสม และปรับภาระงานของพนักงานให้เหมาะสม เพื่อลดระยะเวลาการรอคอยและเพิ่มความพึงพอใจให้กับลูกค้า
คณะเทคโนโลยีสารสนเทศ
This report is part of applying the knowledge gained from studying machine learning models and methods for developing a predictive model to identify customers likely to cancel their credit card services with a bank. The project was carried out during an internship at a financial institution, where the creator developed a model to predict customers likely to churn from their credit card services using real customer data through the organization's system. The focus was on building a model that can accurately predict customer churn by selecting features that are appropriate for the prediction model and the unique characteristics of the credit card industry data to ensure the highest possible accuracy and efficiency. This report also covers the integration of the model into the development of a website, which allows related departments to conveniently use the prediction model. Users can upload data for prediction and receive model results instantly. In addition, a dashboard has been created to present insights from the model's predictions, such as identifying high-risk customers likely to cancel services, as well as other important analytical information for strategic decision-making. This will help support more efficient marketing planning and customer retention efforts within the organization.
คณะอุตสาหกรรมอาหาร
Plant-based refers to food or products that are primarily made from plants. It can be divided into two categories: one is food that comes entirely from plants and does not include any animal products, and the other is food that contains small amounts of animal products, such as products that contain milk and eggs in limited quantities, which may also be considered part of the definition of plant-based. Plant-based meat products that closely resemble real meat and attract consumers are considered a relatively new innovation. Although tofu, tempeh, and seitan have been around for a long time, recent discoveries have led to the production of plant-based meat products that provide a sensory experience, making it difficult for consumers to distinguish between real meat and plant-based meat. Furthermore, the development of plant-based food products must prioritize quality and safety to maximize consumer benefits. Textured Vegetable Protein (TVP) is a plant-based protein made from soybeans using an extruder. It is used as a primary ingredient in the production of plant-based food products due to several advantages. These include: • High Protein Content: TVP is made from soybeans with the fat extracted, resulting in a high protein content. • Texture: When rehydrated, TVP has a texture that closely resembles meat. • Versatility: TVP has a neutral flavor, allowing it to easily absorb the flavors of various seasonings and sauces. • Cost-Effectiveness: Compared to other protein sources, TVP is relatively inexpensive while providing desirable characteristics. These benefits make TVP an attractive option in the production of plant-based foods. This study focuses on developing TVP into a plant-based crab cake and investigating the shelf life of the product in a tightly sealed container under refrigeration. It also analyzes the hygiene and cleanliness of the production process and how these factors affect the presence or growth of microorganisms that may pose a risk to consumers, referencing the cold food safety standards of Thailand. Finally, recommendations for cleaning operational areas will be provided to establishments as a guideline for developing preliminary food safety procedures in laboratory settings.
คณะครุศาสตร์อุตสาหกรรมและเทคโนโลยี
This study aims to develop a board game on mushrooms production with cooperative learning and to examine its effects on the learning achievement of third-year vocational certificate students in the mushroom production course. The research instruments included a board game designed using the Educational Boardgame Design Canvas framework, comprising 60 cards (7 main cards, 24 secondary cards, and 29 additional cards). The board game was implemented alongside the Learning Together (LT) cooperative learning approach, following the ASSURE Model for instructional media design. Pre- and post-tests, along with a satisfaction questionnaire, were used to assess student performance and engagement. The findings revealed a statistically significant improvement at the .05 level in students' learning achievement before and after using the board game. At Ratchaburi College of Agriculture and Technology, the post-test mean score was 16.00, compared to a pre-test mean score of 12.50. Student satisfaction with the learning approach was at the highest level, with an average satisfaction score of 4.69. To further refine and expand the study, the board game was also implemented at the Uthai Thani College of Agriculture and Technology, where similar improvements were observed. The post-test mean score increased to 11.21, compared to a pre-test mean score of 7.48, confirming the research hypothesis. Student satisfaction at Uthai Thani College of Agriculture and Technology was also high, with an average satisfaction score of 4.39. These results suggest that integrating board games with cooperative learning effectively enhances student achievement and engagement in agricultural education.